EDMStore.com's current billing process takes place upon order placement.  Applicant agrees to pay any collection cost incurred by company to collect the unpaid balance, including interest as allowed by state law and any reasonable attorney's fee incurred.

Advertising Disclaimer

Product descriptions posted on our product pages are the representations provided by our suppliers. Please note that actual products may differ slightly from the picture. EDMStore.com is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice.

EDMStore.com reserves the right to cancel an order or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. EDMStore.com will also cancel an order if it is deemed to be made in bad faith or for which we were unable to verify billing information with the credit card's issuing bank.

Prices advertised in e-mail promotions are valid for 5 days from the date of issue.

Product Price

As a leading retailer, EDMStore.com uses its purchasing power and strong relationships with top distributors to bring you low prices.

Orders will be charged based upon the price listed at the order preview screen plus the appropriate credit processing fee. EDMStore.com will not adjust pricing in order to match competitors' pricing.

System Availability

EDMStore.com makes every effort to maintain 100% system availability, except during scheduled maintenance periods. Should we experience technical difficulties, EDMStore.com is not responsible for bids or orders that are not processed or accepted.

Sales Tax

Orders billed by EDMStore.com will include sales tax on all shipments to California and Washington State. For orders billed directly by one of our vendors, please review the product description page for the appropriate states that sales tax will be charged.

EDMStore.com accepts California and Washington State reseller certificates only if they are submitted prior to purchase. To submit your Reseller Certificate for tax-exempt status, you must fax your reseller's license to EDMStore.com at (866) 824-7110, Attention: Resellers Permit. We will update our system within 48 hours of receipt to ensure that your future orders are not taxed.

Cancellations

EDMStore.com reserves the right to cancel a bid or order or to issue a Return Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. Additionally, EDMStore.com reserves the right to cancel any order or bid which was posted to the site in error or has errors contained within the product descriptions, including pricing.

Once an order has been placed, it cannot be canceled by the customer unless the shipment is delayed beyond the represented shipping time. If the ordered product(s) do not ship within the represented time.

Rates and Carriers

EDMStore.com negotiates the best possible shipping and handling prices for our customers. To support our customers' shipping needs we provide a variety of premium carriers (UPS, FedEx, Airborne Express, USPS) with Next Day, 2nd Day and standard delivery options available for most items.

Delivery times are stated in business days, and do not include order processing times.

Next Day - Delivered the next business day by 5PM

2nd Day - Delivered by the 2nd business day by 5PM

Standard - Routinely delivered within 3-5 business days

Products have a flat rate for standard service, unless otherwise noted in the shipping and handling portion of the product description page. We frequently offer shipping promotions; please check the product page for current options and pricing.

Auction shipping is routinely charged per item. Unless otherwise stated on the product page, consolidated shipping is not available.

For orders over 150 pounds, EDMStore.com will ship via common carrier truck.

All shipping prices are quoted in U.S. dollars. C.O.D. orders cannot be accepted.

If you have been charged an incorrect shipping amount, please submit a service request for Incorrect Shipping Charges.

Insurance

All deliveries are insured and guaranteed against loss, theft and damage. If you should experience any freight damage, please submit a request.

Order Status

We will notify you by e-mail when your package ships. You may also check the status of your shipment by going to EDMStore.

Overdue

Deliveries can be expected by combining order processing time and shipping time.

Order Processing Time

Please note the processing time listed on the product page. To review this information for a product, go to Order Status found at EDMStore, and click on the product description.

Order processing times are listed in business days, and are contingent upon credit card authorization and screening and do not include weekends or holidays. EDMStore.com will send an e-mail message notifying you when an item is delayed beyond the time represented.

Destinations and International Orders

EDMStore.com ships to the continental United States. In addition, many of our items may be shipped to Alaska, Hawaii, Canada, Mexico, Puerto Rico and APO/FPO addresses. EDMStore.com does NOT ship to PO boxes. Please review the specific product page for further details.

Billing to an International Address

Your billing information must be the same as is listed for you by your credit card provider. Billing address must be within the United States, Canada, Mexico or Puerto Rico. Additional countries may be listed only if using American Express or T/T or L/C. Foreign billed orders falling outside of these above-stated perimeters will be canceled.

International Shipping Method

EDMStore.com uses UPS World Wide Express. This service includes brokerage fees; however, additional taxes or duties may be charged and are the responsibility of the customer. Larger orders are shipped by Fenton International Freight Forwarding, unless a customer supplied method is provided.

International Warranties

Unless otherwise noted, warranty terms apply only to merchandise shipped to the United States, Canada or Mexico. Merchandise forwarded to other international locations may not be covered under the warranty. Check with the manufacturer or warranty provider prior to purchase.

Technical Support

In our experience, many problems can be resolved with the assistance and technical expertise of the manufacturer. See our Manufacturer List for contact information. If after contacting the manufacturer the product is not performing to the specifications, please contact the warranty holder.

 Warranty Support

Should your item require warranty services or is missing parts, please first contact the warranty service provider listed in the Warranty section of the product description. To view the item's description, go to the order status section of EDMStore..

If your item has not been repaired to your satisfaction, EDMStore.com will work with you to obtain an appropriate resolution. In this event, submit a Defective Product Service Request or a Missing Part Service Request. Please include the name, phone number and case/reference number of the warranty provider. An EDMStore.com representative will respond to you within 2 business days.

Return Merchandise Authorization

Items may be returned for refund, replacement or repair, subject to manufacturer and/or EDMStore.com restrictions. All product returns must have a Returned Merchandise Authorization issued by EDMStore.com or the product manufacturer.

To request an RMA and shipping instructions please contact the warranty holder. Please see our Manufacturer List for manufacturer warranted goods, or our Customer Service department for EDMStore.com warranted goods. RMAs are valid for 15 days from the date of issuance.

All returns will be processed and fully inspected after they arrive in our warehouse. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.

Returns that do not include all peripherals may be returned to the customer or charged on a per item basis.

Return Shipping

All returns must be shipped freight pre-paid.

Unauthorized or Refused Returns

EDMStore.com cannot accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused. EDMStore.com will charge a 15% restocking fee plus any applicable shipping charges for refused shipments. Additional charges may apply if all peripherals and accessories are not returned in the original, unopened packaging.

Non-Defective Returns

Any returns found to be non-defective are subject to a restocking fee of 15% and all non-product-related fees (shipping, transaction and insurance) are not refundable. Refused or undeliverable shipments will be subject to a restocking fee of 15%, in addition to applicable shipping, transaction and insurance fees.

Products billed by EDMStore.com carry a 30-day guarantee against defects. In addition many items carry a manufacturer's warranty. Please see the warranty information within the product description for warranty holder and details.

Warranty information on a product already purchased can be found by going to the order status section of EDMStore and clicking on the product description. Warranties apply from the date of shipment.

If your item has not been repaired to your satisfaction, EDMStore.com will work with you to obtain an appropriate resolution. In this event, submit a Defective Product Service Request or a Missing Part Service Request. Please include the name, phone number and case/reference number of the warranty provider. An EDMStore.com representative will respond to you within 2 business days.

Software

Opened software cannot be returned for credit. Defective software and consumables are returnable for exchange only.

Special Orders

Certain hardware items and all custom/special orders may only be returned for replacement. Please see product page for specific details.

After 30 Days

After the first thirty days of invoice, all returns, replacements and repair must be handled directly with the manufacturer/publisher. Warranties vary by product. Use our Manufacturer's List for contact information.

Return Shipping

All returns must be shipped freight pre-paid.

Tech Support

Many manufacturers offer technical support. Please review our Manufacturer's List to contact the manufacturer directly for assistance.

International Warranties

Shipping items outside of the US may void the manufacturer's warranty. Please contact the warranty holder listed on the product description page for further details.

Merchandise forwarded to other international locations may not be covered under the warranty. Please check with the manufacturer or warranty provider before placing a bid.

Your credit card and personal information is safe with EDMStore.com - we guarantee it!

EDMStore.com respects and protects your privacy. We have designed EDMStore.com so that no personal identifying information is displayed online or is accessible to the general public via our web site or e-mail.

Guarantee

Your browser and EDMStore.com's secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected. EDMStore.com guarantees the safety of your credit card information in the following manner: if any unauthorized use of your credit card occurs as a result of your credit card purchase from EDMStore.com, simply notify your credit card provider in accordance with its reporting rules and procedures. If, through no fault of your own, your credit card company finds credit card fraud but does not waive your entire liability for unauthorized charges, EDMStore.com will reimburse you for the remaining liability, up to a maximum of fifty dollars U.S. ($50.00) per card. This guarantee applies to purchases made using EDMStore.com's secure server (https: protocol).

Secure Browser

Your browser and EDMStore.com's secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected.

Credit Card Security

EDMStore.com reserves the right to monitor order and bid activity to ensure a fair process. EDMStore.com also reserves the right to reject any order or bid deemed to be made in bad faith, or that may be in violation of local laws, taxes or restrictions.

We strongly advise not to test the web site with false bids or orders, as it will result in substantial, personal legal risk. It is a violation of the law to make bids or orders under a false name or with an invalid credit card.

EDMStore.com has a sophisticated Fraud Control system that screens for suspicious bids and orders, which are subject to investigation and possible cancellation.

For your protection, credit card orders may be delayed while screening takes place.

Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Web browsers transmit a unique address that can be used by law enforcement officials to identify fraudulent activity. Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases.

Fraudulent information will be provided to the issuing bank, shipping carriers, and networked with our business partners.

Cookies

EDMStore.com uses software tags called "cookies" to identify customers when they visit our site. They help us understand your buying preferences and customize our service to your needs. By understanding which areas of the site you visit, cookies allow us to present information, products and specials that are of personal interest to you. Our goal is to save you time and make your shopping experience unique. The information we collect with cookies is not sold, rented or shared with any outside parties.

Use of Your Personal Information

We do not sell or rent our customer information to any outside party under any circumstances. We do not reveal your e-mail address or other personal information, except to complete transactions with our third-party vendors. In such cases, we provide only the information required to complete the transaction. By contract, the third party is not permitted to sell, rent or share this information.

During the EDMStore.com registration process, we ask you to provide us with contact information, such as name, billing address, shipping address, e-mail address, telephone number and a valid credit card number. We use this information to verify your account when you place an order.

If you provide us with your e-mail address, register as a customer, or make a purchase from us, we will occasionally send you e-mail with recommendations or notices of new products and prices. This e-mail may include paid advertisements from third parties. To block future e-mail of this type, simply update your e-mail preferences at our Customer Service Page.

Separately, we send e-mails to keep you informed of your order status. These messages cannot be blocked, except for the outbid notification. You may elect to turn off the outbid notices at the Account Information Page.

Your visitor and user information is collected for the purpose of reporting to advertisers. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you, such as your name, customer number, password, e-mail address, credit card number, or transaction history.

Solicited Information: Contests, Surveys, Services